Customer Success Manager / Solutions Engineer (Forward-Deployed)

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Pay

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Shift

On-site

Contract

Full-time

Language

English

TESTING- organization is a growing logistics technology company helping freight forwarders and mid-sized shippers digitize booking, tracking, and customs documentation across European corridors. Our platform connects legacy transport management systems with modern APIs and supports the workflows operations teams use every day. We are looking for a Customer Success Manager with a strong solutions engineering mindset to join our team in Hamburg. You will manage a portfolio of mid-market customers after the sale, leading onboarding, adoption, expansion, and technical troubleshooting. This is a hands-on role at the intersection of customers, product, and engineering, with regular customer visits and three days per week on site with customers.

What you do

Lead customer onboarding, including discovery, implementation planning, data migration support, and go-live within 60 days.
Serve as the technical point of contact for REST APIs, webhooks, SSO, authentication flows, and ERP or TMS integrations.
Work with customer IT teams and internal engineers to investigate and resolve integration issues.
Run quarterly business reviews and connect product usage with operational outcomes such as time savings, error rates, and SLA adherence.
Identify opportunities to expand the use of seats, modules, and transport corridors, partnering with Account Management on renewals.
Create reusable integration guides, FAQs, onboarding playbooks, and escalation processes.
Join pre-sales conversations when technical scoping or proof-of-concept support is required.
Communicate product gaps with clear reproduction steps, customer impact, and practical context from the field.

What you need

At least three years of experience in Customer Success, Solutions Engineering, Technical Account Management, or a forward-deployed role within B2B SaaS.
Practical experience troubleshooting REST APIs, webhooks, authentication flows, and other integration issues with customer IT teams.
Professional communication skills in both English and German.
Experience managing structured onboarding or implementation projects involving IT, operations, and management stakeholders.
Confidence working with usage data, creating straightforward reports, and presenting insights to non-technical decision-makers.
A customer-focused, outcome-oriented approach and empathy for operations teams working under time pressure.
The ability to read technical documentation and debug collaboratively; daily production coding is not required.
Experience in logistics, supply chain, EDI, iPaaS, TMS, or WMS environments is an advantage.
Basic SQL or scripting skills, experience with tools such as Postman or Datadog, startup experience, or Polish language skills would be beneficial.

What you get

Full-time hybrid role based in Hamburg HafenCity, with regular customer visits in the region.
Competitive compensation, a bonus linked to retention and expansion, and participation through a VSOP.
A clear development path toward Head of Customer Success or Solutions leadership as the company grows.
A dedicated training budget and internal technical talks with engineering.
A high-impact role with ownership across customer outcomes, technical implementation, and product feedback.
The opportunity to work closely with customers across Germany, Poland, and the Benelux.

How hiring works here

You applyAbout 2 minutes. Your CV and a few short questions.
TESTING- organization reviewsA person reads every application, usually within 3 days.
A 10-minute phone interviewWith an AI assistant, at a time that suits you.
Meet the teamAt the workplace, with your future manager.

After TESTING- organization reviews your application, you may get a short phone interview with an AI assistant. A person makes every hiring decision.